Is everything in your physical store available in your online store?
Only a small number of items in our physical store are shown in our online store. If we don't have what you are looking for on the site, please e-mail us to see if we have it in the gallery.
Is it possible to still buy an item I saw on your site but that is no longer there?
If an item has disappeared from our site, it has most likely been sold either from the web site or from our physical store. If you email us about the item you saw, perhaps we can send you information regarding a similar item we do have in stock.
If I add an item to my shopping cart will it be reserved for me?
Until you purchase an item, it is not reserved. Items you put in your shopping cart will remain there until you remove them or until they are sold but they will not be reserved for you. Until they are actually purchased, items are subject to sale both on the web site and in the store.
Can you email additional information or images of an item to me?
Yes. Please email information, such as product description and item number, on the item you are interested in and tell us what additional information or images you need.
What forms of payment can I use?
The credit card processor for our online store accepts Visa, MasterCard, American Express, Discover, JCB, and Diners Club. We can also process your order through our physical store using Visa, MasterCard, Discover and American Express credit cards. If you wish to pay with a check, we can hold an item for up to 5 days waiting for the check to arrive. Your purchase will be shipped as soon as your check has cleared our bank.
What do I do if I am not happy with my purchase after I receive it?
All purchases may be returned within 10 days of receipt for exchange or refund. Returned items must be in the same condition as they were when they were when shipped to you. Returns must be accompanied by the original receipt, carefully wrapped, and fully insured.
For additional information, see our return policy.
Will my information needed to set up an account or make a purchase be sold or used for any other purpose?
All information you give to us will be used only for the purpose of executing your order and serving you as a customer of Tribal Arts. We will never share your data with anyone.
Will sales tax be charged on my online purchase?
We are only required to collect sales tax on items that will be shipped to an address in our home state of Utah.
How do I figure out what I owe for shipping costs?
Shipping is free on items shipped within the United States by either priority mail with the US Postal Service or FedEx ground. If you need a different method of shipping, email us for a cost estimate.
For shipping costs outside of the US, email us for a cost estimate. Please provide the identification information for the item that you are interested and tell us where it is to shipped.
For additional information, follow the link to our shipping information.
Do I have to set up an account to buy from your online shop?
No, you don't have to set up an account in order to make a purchase.
What is your layaway policy?
We are happy to work with you on a layaway plan for items priced at $200 or more. All layaways require a 15% or more down payment and a monthly payment plan of at least 10% of the original purchase price. A credit card number has to be on file with us for processing your month payment on a preapproved schedule. A 25% restocking charge will be applied to a cancelled layaway.
I want to know what a piece of my Native American art is worth. Can you tell me?
We are not able to provide appraisals.
I want to sell a piece of my Native American art. Will you buy it?
We do not normally buy Native American Art on the secondary market from individuals or take items on consignment.
Will you send me a Certificates of Authenticity with my purchase?
We consider your receipt to be a certificate of authenticity since the items in our inventory are created by Native Americans in the American Southwest. The exception is the Mata Ortiz pottery and some of the Oaxacan alebrijes. We send whatever information we have regarding your purchase. If you question the authenticity of any piece you buy from us and wish to return it, we will be happy to issue a refund. For additional information, see our return policy.